Shipping Policy

Shipping Fees

Enjoy FREE Shipping on orders over US$49.

Processing & Delivery

Orders typically ship within 1-2 business days after payment clears.

Delays can occur due to order verification, timing, or specific item availability (we'll notify you if your order is affected).

Estimated delivery dates are provided for guidance only. Your order may arrive in multiple shipments.

Important: All purchases are made under a shipment contract. Risk of loss and title transfer to you once we hand the items to the carrier.

Restrictions:

We do not ship to APO/FPO/DPO addresses.

For most products：
We are collaborating with the local logistic, so the delivery time are different among countries.

North America	The US	8-14 business days
	Canada	8-14 business days
	Mexico	8-14 business days
The UK	United Kingdom	6-10 business days
EU countries	France	4-8 business days
	Germany, Italy, Spain, Netherlands, Poland, Austria	6-10 business days
	Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland	8-12 business days
Oceania	Australia	6-9 business days
	New Zealand	7-10 business days
Asia	Singapore	6-10 business days
	Malaysia	7-10 business days
	Thailand	5-8 business days
	Japan	5-8 business days
	South Korea	5-8 business days (For South Korea, need Personal Customs Clearance Code）
	China	2-4 business days (except for remote areas） Hong Kong : 1-2 business days Macao : 3-4 business days Taiwan : 7-8 business days （For Taiwan, need Chinese address and ID number）
Middle East	United Arab Emirates	6-10 business days
	Saudi Arabia, Kuwait, Bahrain, Qatar	8-12 business days

For countries not listed in our shipping table, the estimated delivery time is 10-20 business days.

Import Taxes & Duties

Import taxes, customs duties, or fees may apply and are determined by your country’s customs authority.

If our shipping way does not include taxes, these charges are the customer’s responsibility and are not included in your order total.

For more details, contact your local customs office directly.

Frequently Asked Questions

1. Will multiple items in my order ship together?
We aim to deliver all items simultaneously. However, products may occasionally ship separately based on availability or logistics. You’ll receive individual tracking notifications once each item is dispatched.

2. Can I update my shipping address after my order ships?

Address changes cannot be made once your package is shipped.

Notify us immediately at info@orcatorchstore.com if you spot an error pre-shipment.

Important: Customers are responsible for return shipping costs if an order is canceled >24 hours after placement. Losses due to incorrect addresses provided by the customer will not be reimbursed.

3. What if I receive the wrong item or parts are missing?
Contact info@orcatorchstore.com within 1–2 business days of delivery. Our team will resolve the issue promptly (response within 1–2 business days).

Need Help?

For shipping inquiries or concerns, email info@orcatorchstore.com. We’re here to assist!